The importance of communication in business cannot be underestimated. Communication is amongst the most vital assets that any successful business must possess to thrive. If your employees don’t comprehend the rules and protocols, feel their opinions aren’t taken into consideration or have no way of voicing their concerns, your business will inevitably suffer.
In this article, we’ll discuss the eight reasons why you should never undervalue the importance of communication in business. Remember to keep an open ear for your employees, it is worth the extra effort, both in the short and long run.
1. Communication Helps Manage And Prevent Conflicts
If communication is lacking, it is almost inevitable conflicts will occur all too frequently in your business.
When your employees don’t deal with the issues that bother them, the situation can quickly escalate until it explodes. Then people wonder why no one saw it coming.
If you had opened the lines of communication, you might have prevented the problem from escalating.
Quickly resolving issues between workers, or even between the employees and the management, can help decrease the number of conflicts you must deal with daily.
Never underestimate the importance of showing empathy and actually listening to your employees. This will make them feel like their opinions, concerns, and ideas matter.
Furthermore, it can give you the tools to resolve any impending problems that may arise.
Sometimes, even with the best of intentions, you might cause conflicts in your business by not comprehending what your employees are trying to tell you.
Be sure to avoid miscommunications by making clear the proper channels to address issues and voice concerns or problems. An open-door policy is the best way to keep your employees motivated as well as communicating openly and efficiently.
If you have managers, directors, or other executive staff working for you, be sure to offer them proper training on how to deal with employees productively and positively.
The ultimate goal is to have them understand the importance of communication in business so they can mitigate potential conflicts that could arise from miscommunication.
2. New Voices Lead To New Ideas
If you don’t listen to your employees and the ideas they have to offer, you might be closing the door to innovation and growth.
Just because you are the boss doesn’t mean you know it all. The people who work for you may have plans and theories that can help improve your business.
Additionally, even if they don’t have any game-changing idea to offer, their opinions might still be the inspiration someone else needed.
It’s critical never to make your employees feel silly or humiliated when they voice their proposals, as it might discourage others from coming forward in the future. This will end up preventing future creativity within your company.
There is a reason you hired your employees. If you didn’t think they had anything to contribute to your business, they probably wouldn’t be working for you.
Listen to what they bring to the table, and if it isn’t the right fit, encourage them to keep trying. Whatever you do, never simply shoot them down and insult their creativity. In the long run, this will only hurt your business.
3. Communication In Business Helps Strengthen And Unite Your Team
Another example of the importance of communication in business is how it can help strengthen and unite a team. A team that communicates openly and without fear of repercussion will create bonds far easier than one that doesn’t trust their leaders or each other.
Ensuring that there is a good workplace environment in your business is vital to keep your employees happy and motivated.
If they feel like they can’t speak freely, they’ll withdraw from their coworkers and your management. This will lead to a team that simply doesn’t work together as one joint effort working towards a common goal.
Instead, they will each pull in their own direction which may keep your business from reaching its full potential.
Therefore, it is vital to plan team-building exercises and activities. Discourage your employees from eating lunch at their desks.
Instead, offer them enjoyable situations in which they can spend time with each other during working hours, and don’t create an overly-competitive environment.
Make sure your employees feel motivated and comfortable in their place of work and try to deal with conflicts between workers before the situation escalates needlessly.
4. Efficient Communication Will Increases Productivity
It’s plain and simple, happy employees work harder. They are more efficient and motivated.
This is a simple truth. If your workers are constantly stressed out, unable to speak their minds, and concerned about the consequences of voicing their opinions, they simply won’t be as efficient.
An adequately motivated employee who has clear lines of communication with both their coworkers and their bosses will be more likely to be productive at their work.
Workers that are engaged and believe in what your business has to offer will make an effort. Alternatively, employees who aren’t engaged will simply go through the motions until the workday is over.
For this reason, creating a culture of positive communication and regular feedback will allow your employees to feel motivated and enabled to solve complex problems.
Communicating efficiently with your employees will also allow them to better understand what is expected of them. As a result, this will lead to further productivity as the need to explain a task multiple times will no longer be required.
5. Communication Will Keep Customers Happy And Returning
The importance of communication in business isn’t merely limited to your employees. Since the people working for you are your business representatives in front of customers, how they act will affect you either negatively or positively.
A properly motivated employee will treat your customers well and make an effort to either provide an excellent service or sell the goods you offer.
With proper training, they will also understand how to properly deal with clients attending your business in all kinds of situations.
Even though a worker might have the best of intentions, if they are not given proper tools, they will be unable to accurately represent your brand.
Keeping lines of communication open between management and workers is equally as important as proper training. Let your employees know that if they are ever experiencing a problem with a customer, the staff will be there to help them resolve the conflict.
If this isn’t the case, your workers won’t resort to their bosses and managers when a problem arises. As a result, this may lead to you losing both new and long-term customers.
6. Understand The Potential Of Your Employees With Proper Communication
Lack of communication can lead you to lose a valuable employee or miss out on the skills they might otherwise be offering your business.
Training a worker is vital, yes, but so is keeping an open ear and a keen eye on the potential he or she shows.
An employee who continues to work for your business and is promoted through the ranks is far more valuable in the long run than a constant flow of new workers.
With each hire, you are investing time and resources in training. Instead of throwing this effort away, encourage your employees to remain in your business, and grow professionally within it.
They might have potential you could miss if you don’t allow them to express their interests and skills. Avoid limiting your employees to the single task they are assigned to.
If they show interest and expertise in other areas, encourage them and offer further training if possible.
7. Don’t Forget About Communication Between Management And Employees
If your management does not communicate properly with your staff, then half the battle is already lost. The importance of communication in business must also be recognized between employees and their leaders.
Employees must trust their managers, directors, and bosses in particular. Not only to deal with problems but also to offer ideas and opinions.
When employees believe they will be berated or feel like their efforts are never acknowledged, this will decrease overall efficiency and productivity.
Make sure that your management receives proper training in how to speak to and deal with the workforce.
Remind them of the importance of understanding what motivates and fulfills your employees. Furthermore, their whole focus shouldn’t be simply set on pleasing the customer.
Though your clients are essential, so are your employees, and you shouldn’t let management forget about this fact.
8. Always Offer Clear Lines Of Communication For A Variety Of Different Scenarios
The importance of communication in business is vital, yes, but if not properly managed, it can end up wasting time and resources. You have probably found yourself in endless meetings that make no real sense but are there to try and keep the lines of communication open.
The keyword here is efficiency. Quality instead of quantity. Explain to your employees the proper lines of communication for each situation they might deal with.
Should they write an email, send a memo, request a meeting? Make sure to set a proper protocol, offering enough leeway to allow your workers not to follow it if the situation merits it.
Offering your workers a clear communication protocol is essential. This ensures you are being flexible to their needs, avoid situations of unnecessary stress and helps save time and money.
The realization that there are 86,400 seconds each day. What are you doing today, so that tomorrow you are a step closer to where you want to be? If not now, then when?
eightysixfourhundred, make them count